EMAIL US :shop@halaqah.com   

Privacy Notice

DOWNLOADS

Please note that downloads are DOWNLOADABLE after purchase, they will not be delivered in the post, Downloads expire and are not refundable, if you have any problem contact support immediately

REFUNDS

We have a policy of no-refund once an item has been purchased. Please check that you want to purchase the item before completing your purchase. Once you have purchased an item it will be processed and dispatched. Halaqah Online and PayPal are very vigilant about fraudulent reports about missing items and thus have certain measures in place to investigate all missing items. We appreciate your patience in this matter and ask that you respect and appreciate the limitations of the online/postal service we provide.

ONLINE ONLY

THIS SERVICE IS 100% ONLINE, THERE ARE NO TELEPHONE NUMBERS. PLEASE USE EITHER SHOP -AT- HALAQAH OR THE ONLINE SUBMISSION FORM FOR QUERIES. ALL REPORTS OF MISSING ITEMS MUST INCLUD THE ORDER ID AND HAVE MISSING ITEM IN THE HEADER. PLEASE DO NOT CALL HALAQAH FILMS FOR INFORMATION ABOUT HALAQAH SHOP ORDERS AS THEY HAVE NOTHING TO DO WITH THIS ONLINE SHOP.

RETURNS

We cannot accept any returns on products purchased. Under certain circumstances we allow exchanges for other products. Products that arrive damage or are lost are replaceable. (with in the timeframe below).

SHIPPING

All physical products are shipped using standard post. The maximum time for a delivery (international or otherwise) is 14 days. If you have not received your item within this time period it is your responsibility to inform us of this event so we can investigate and determine if the item has been lost in the post (although items are rarely lost, it does occur). If items arrive damaged, it is again the customer’s responsibility within 7 days of receipt to inform us of this via our shop email. Most products are shipped from the UK. We do not have a telephone service, as Halaqah Online Shop is strictly an online service.

Copyright and Trademarks

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Halaqah Records. or its content suppliers and protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Halaqah Records. and protected by international copyright laws. All software used on this site is the property of Halaqah Records. or its software suppliers and is protected by international copyright laws. The content and software on this site may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.

Usage Regulations

Neither this site nor any portion of it may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Halaqah Records. We, and our affiliates, reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of Halaqah Records. and its affiliates.

Liability

This site is provided on an "as is" basis. Halaqah Records. makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Halaqah Records. disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Halaqah Records. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

International laws

This site is created and controlled by Halaqah Records., in the USA/UK. As such, British laws will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path="trans_email/ident_general/email"}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path="general/store_information/address"}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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